Men's OSRefund Policy
The short version
- Ebook: if it isn't for you, ask within 14 days of purchase and you get a full refund. No questions.
- App (Men's OS Pro): Apple handles refunds for App Store purchases.
The ebook: Heavy on Purpose
The ebook is a digital product sold through Paddle, our reseller and merchant of record. You get the download link right after payment.
- 14-day refund. If you're not satisfied, request a refund within 14 days of your purchase date. You don't need to give a reason.
- How to ask. Email support@mensos.app with the email address you used at checkout and your order number (it's on your receipt), or request it directly from Paddle at paddle.net.
- How it's paid back. Paddle refunds the full amount to the original payment method, including any sales tax or VAT charged. Banks usually take 5–10 business days to show it.
- After 14 days. Refunds are at our discretion, except where the law gives you more. If the file was broken or you were charged twice, write to us any time and we'll fix it.
- Fair use. A refund ends your licence to the book. Please delete your copy. We may decline repeat refund requests from the same person.
If you are a consumer in the EU or UK: because the book is digital content delivered immediately, the statutory 14-day right of withdrawal ends once you start the download, if you agreed to that at checkout. Our 14-day refund above applies anyway.
The app: Men's OS Pro
Pro subscriptions and the lifetime purchase are sold by Apple through the App Store. We can't issue refunds for them ourselves. Request one from Apple at reportaproblem.apple.com. To stop a subscription from renewing, open Settings on your iPhone, tap your name, then Subscriptions.
Contact
support@mensos.app. We usually answer within two working days.