Support

We read every message and usually answer within two working days.

Write to us

support@mensos.app. Tell us your iPhone model and iOS version if something in the app is not working. Please do not send backup files unless we ask; they contain your personal entries.

Backups and new phones

How do I back up my data?

Open Settings in the app and choose Export a backup. Save the file to Files, iCloud Drive, or anywhere else you trust. Your data lives only on your phone, so a backup is the only copy outside it.

How do I move to a new phone?

Export a backup on the old phone, install Men's OS on the new one, then choose Import a backup in Settings and pick the file. Restoring replaces what is on the new phone.

Is there cloud sync?

No. That is a deliberate choice: nothing you record leaves your phone unless you export it.

Men's OS Pro

I bought Pro, but the app does not show it.

Pro belongs to the Apple ID you bought it with, not to the phone or to a backup. In the app, open Settings and tap Restore purchases while signed in with that Apple ID, and check that you are online. After importing a backup on a new phone, the app also offers this right away.

How do I cancel?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Men's OS. Pro stays active until the end of the period you already paid for.

How do I get a refund?

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.

What happens to my data if Pro ends?

Nothing is deleted or hidden. You keep every standard and every entry; you just cannot add standards beyond the free five, and the Pro features switch off.

Using the app

Why did my streak reset?

A streak counts the scheduled days in a row on which you recorded something, even part of a standard. Days with nothing scheduled do not break it. A scheduled day with nothing recorded does.

Reminders do not arrive.

Check that notifications for Men's OS are allowed in your iPhone's Settings, under Notifications, and that a Focus mode is not silencing them.

How do I delete all my data?

Delete the app from your phone. Because nothing is stored on our side, that removes everything. Any backups you exported stay where you saved them.

The ebook

I paid but didn't get the download link.

Paddle sends it to the email you used at checkout, usually within minutes. Check spam first. You can also find your order at paddle.net. Still nothing? Write to us with your order number.

How do I get a refund for the ebook?

Within 14 days of purchase, no questions. See the Refund Policy.